Based in Singapore, a GPMIP Associate Partner managed half of the ‘Branch Improvement Programme’, which was a major strategic change for the bank.

Phased implementation of a new organisation structure, new roles and responsibilities for all layers of management of the branch network (140 branches, 3,000 staff).

Remodelling and redesign of the layout of each branch to facilitate improved customer focus and operational efficiency, including full-scale business process re-engineering.

Using a playbook approach for each branch, converted branches were achieving up to 70% increases in sales performance and other key KPIs

“I would like to take the opportunity to thank you for a job well done and let you know that I really appreciate all the effort you have put into this project. You have demonstrated a very positive attitude to work and with your intelligence, abundant energy, wide work experience and capabilities, it has been a pleasure working with you and all of us in the team will naturally miss you. Cheers Chris. With warmest personal regards,” …

— Vijay Kumar, Managing Director, DBS Bank